Terms & Conditions
AGREEMENT TO TERMS
By accessing or using flowoolshop.com, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website.
1. USE OF WEBSITE
• You must be at least 18 years old to make purchases
• You are responsible for maintaining the confidentiality of your account
• You agree to provide accurate, current, and complete information
• You may not use our website for any illegal or unauthorized purpose
2. PRODUCTS & PRICING
• All prices are in USD and subject to change without notice
• We reserve the right to limit quantities purchased
• Product colors may vary slightly from images shown
• We reserve the right to discontinue any product at any time
3. ORDERS & PAYMENT
• We reserve the right to refuse or cancel any order for any reason
• Payment must be received before order processing
• We accept major credit cards and PayPal
• You agree to pay all applicable taxes
4. SHIPPING & DELIVERY
• Risk of loss passes to you upon delivery to carrier
• Delivery times are estimates only and not guaranteed
• Please review our Shipping Policy for full details
• We are not responsible for delays outside our control
5. RETURNS & REFUNDS
• Returns accepted within 30 days per our Return Policy
• Items must be unworn, unwashed, with tags attached
• Original shipping costs are non-refundable
• Please review our Return Policy for full details
6. INTELLECTUAL PROPERTY
• All content on this website is owned by Flowool or its licensors
• You may not copy, reproduce, or distribute any content without permission
• Our trademarks and trade dress may not be used without written permission
• You grant us a license to use any content you submit (reviews, photos, etc.)
7. USER ACCOUNTS
• You are responsible for all activity under your account
• We may terminate accounts that violate these terms
• You must notify us immediately of any unauthorized use
• We reserve the right to modify or delete accounts at our discretion
8. PRODUCT DISCLAIMERS
• Our products are not intended to treat or prevent any medical condition
• Individual results may vary
• We make no warranties regarding specific results
• Merino wool may pill naturally - this is not a defect
9. LIMITATION OF LIABILITY
• Our liability is limited to the amount you paid for the product
• We are not liable for indirect, incidental, or consequential damages
• We are not responsible for lost profits or revenues
• Some jurisdictions do not allow liability limitations
10. PRIVACY
• Your use is governed by our Privacy Policy
• We collect and use information as described in the Privacy Policy
• By using our website, you consent to our data practices
• You can opt-out of marketing communications at any time
11.PROHIBITED USES
You may not:
• Use our site to violate any laws or regulations
• Transmit viruses or malicious code
• Attempt to gain unauthorized access
• Interfere with the proper working of the website
• Copy or scrape content without permission
• Use bots or automated systems without permission
12. INDEMNIFICATION
You agree to defend and hold Flowool harmless from any claims arising from:
• Your use of the website
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you submit to our website
13. DISPUTE RESOLUTION
• These terms are governed by the laws of your state
• Any disputes shall be resolved through binding arbitration
• You waive any right to a jury trial or class action
• Small claims court actions are permitted
14. CHANGES TO TERMS
• We may update these Terms at any time
• Continued use after changes constitutes acceptance
• Material changes will be notified via email or website notice
• Review these Terms periodically for updates
15. CONTACT INFORMATION
Email: support@flowoolshop.com
By using flowoolshop.com, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.