Privacy Policy
At Flowool, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit flowoolshop.com.
1. INFORMATION WE COLLECT
Personal Information You Provide:
• Name and contact details (email, phone, address)
• Payment information (processed securely by payment providers)
• Account credentials
• Order history and preferences
• Communications with customer service
Information Automatically Collected:
• IP address and device information
• Browser type and language
• Pages visited and time spent
• Shopping cart contents
• Referring website
2. HOW WE USE YOUR INFORMATION
We use your information to:
• Process and fulfill your orders
• Send order confirmations and shipping updates
• Respond to customer service requests
• Send marketing emails (with your permission)
• Improve our website and products
• Prevent fraud and enhance security
• Comply with legal obligations
3. INFORMATION SHARING
We DO NOT sell your personal information. We share your data only with:
Service Providers:
• Shopify (e-commerce platform)
• Payment processors (Stripe, PayPal)
• Shipping carriers (USPS, FedEx, UPS)
• Email service providers (for order notifications)
• Analytics providers (Google Analytics)
Legal Requirements:
We may disclose information if required by law or to protect our rights and safety.
4. COOKIES AND TRACKING
We use cookies to:
• Remember your shopping cart
• Recognize you when you return
• Analyze website traffic
• Personalize your experience
You can disable cookies in your browser, but some features may not work properly.
Third-Party Analytics:
• Google Analytics tracks website usage
• Facebook Pixel for advertising (if applicable)
• These services have their own privacy policies
5. DATA SECURITY
We implement security measures including:
• SSL encryption for all transactions
• Secure payment processing through trusted providers
• Regular security updates
• Limited access to personal information
• However, no internet transmission is 100% secure
6. YOUR RIGHTS AND CHOICES
You have the right to:
• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Opt-out of marketing emails
• Disable cookies
To exercise these rights, email: support@flowoolshop.com
Marketing Emails:
• Unsubscribe anytime via link in emails
• Or email us to opt-out
• Transactional emails cannot be opted out
7. THIRD-PARTY LINKS
Our website may contain links to other sites. We are not responsible for their privacy practices. Please review their policies before providing information.
8. CHILDREN'S PRIVACY
Our website is not intended for children under 13. We do not knowingly collect information from children. If you believe we have collected data from a child, please contact us immediately.
9. CALIFORNIA PRIVACY RIGHTS
California residents have additional rights under CCPA:
• Right to know what information we collect
• Right to delete personal information
• Right to opt-out of data sales (we do not sell data)
• Right to non-discrimination
To exercise these rights, contact: support@flowoolshop.com
10. INTERNATIONAL TRANSFERS
If you are accessing our site from outside the United States, your information may be transferred to and processed in the United States.
11. DATA RETENTION
We retain your information for:
• Order data: 7 years for tax purposes
• Account data: Until you request deletion
• Marketing data: Until you unsubscribe
• Cookies: Variable (see Cookie Policy)
12. CHANGES TO THIS POLICY
We may update this Privacy Policy periodically. We will notify you of significant changes via:
• Email notification
• Website banner
• Updated "Last Updated" date
Continued use after changes constitutes acceptance.
13. CONTACT US
For privacy questions or concerns:
Email: support@flowoolshop.com
To request data access or deletion:
Email: support@flowoolshop.com
Subject Line: "Privacy Request"
We will respond within 30 days as required by law.