Return & Exchange
We want you to love your Flowool merino wool essentials. If you're not completely satisfied, we're here to help.
30-DAY EASY RETURN
• You have 30 days from delivery date to return unworn, unwashed items
• Items must have all original tags attached
• Final sale items cannot be returned
RETURN CONDITIONS
To be eligible for a return, items must be:
• Unworn and unwashed
• In original condition with tags attached
• Free from makeup, deodorant, perfume, or pet hair
• In original packaging
HOW TO RETURN
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Email us at support@flowoolshop.com with your order number or email
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Please prepare your unboxing video or product photos in advance.
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Please wait for our customer service team to respond and provide you with a satisfactory resolution.
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Pack items securely and drop off at the shipping carrier
REFUNDS
• Refunds are processed within 5-7 business days after we receive your return
• Original shipping costs are non-refundable
• For standard returns, a $8 return shipping fee will be deducted from your refund
• Defective items: Full refund including all shipping costs
EXCHANGES
For fastest service, we recommend returning the item for a refund and placing a new order for the correct size/color.
DAMAGED OR INCORRECT ITEMS
• Report within 48 hours of delivery
• Send photos to support@flowoolshop.com
• We'll send a replacement or refund immediately
ITEMS THAT CANNOT BE RETURNED
• Worn or washed items
• Items without original tags
• Items returned after 30 days
• Final sale items
• Gift cards
QUESTIONS?
Email: support@flowoolshop.com