Shipping Policy

Shipping Address : 67 Hoover Ave, Passaic, NJ 07055

PROCESSING TIME
• Orders are processed within 1-2 business days
• Orders placed after 12 PM EST will be processed the next business day
• You will receive a confirmation email with tracking information once your order ships

DOMESTIC SHIPPING (United States)
• Standard Shipping (3-7 business days)
• FREE Standard Shipping on orders over $70

SHIPPING CARRIERS
• We ship via USPS, FedEx, and UPS. You will receive tracking information once your order ships.
• We currently only sell in the United States. We apologize that international customers cannot place orders.
• Shipping is available exclusively to the 48 contiguous United States (Continental U.S.). We currently do not ship to:
  • Alaska (AK)
  • Hawaii (HI)
  • Puerto Rico (PR)
  • U.S. Virgin Islands (USVI)
  • Guam (GU)
  • American Samoa (AS)
  • Northern Mariana Islands (MP)
  • Any other U.S. territories or APO/FPO addresses

INCORRECT ADDRESS
• If there are any errors in the address information before order processing, please immediately contact our online customer service or send an email to customer support.
We will promptly update the address to the correct one at no charge.
• If you provide an incorrect address and the package is returned to us, you will be responsible for the cost of reshipping.

LOST OR DAMAGED PACKAGES
If your package is lost or damaged in transit, please contact us immediately at support@flowoolshop.com and we will work with the carrier to resolve the issue.
For more information, please see our Return and Exchange Policy.

QUESTIONS?
Email: support@flowoolshop.com